Jewelry Polishing and Cleaning Process for Garifalo

  1. Initial Consultation and Inspection (Free)

    • Overview: The client brings in or ships their jewelry for an initial inspection. We evaluate the piece’s condition, identifying any tarnishing, scratches, or dirt buildup.
    • Details: We check for signs of wear, such as loose stones or weakened prongs, and discuss with the client any additional services that might be needed beyond cleaning or polishing.
    • Timeline: 15-30 minutes for in-person consultations or 1-2 business days after receiving a mailed item.

  2. Cleaning & Polishing Proposal

    • Overview: Based on the inspection, we provide the client with a detailed proposal for the cleaning and polishing services. The proposal includes the specific cleaning methods and polishing techniques required for the piece.
    • Details: We use non-invasive cleaning methods for delicate stones or vintage jewelry, and we specify the materials to be polished, whether it’s gold, silver, platinum, or another metal.
    • Timeline: Same-day proposal, or 1-2 business days for mailed pieces.

  3. Client Approval & Payment

    • Overview: Once the cleaning and polishing plan is approved, we provide a quote for the service. The client’s approval and payment are required before proceeding with the work.
    • Details: Jewelry polishing and cleaning prices vary depending on the complexity of the piece and the level of detail involved. Basic cleaning starts at $25, with more extensive polishing priced accordingly.
    • Timeline: Same-day approval and payment processing.

  4. Jewelry Cleaning Process

    • Overview: We begin the cleaning process, which may involve ultrasonic cleaning, steam cleaning, or gentle hand-cleaning depending on the materials and gemstones.
    • Details: For pieces with delicate settings or sensitive stones (e.g., pearls, opals), we opt for specialized cleaning methods. Each piece is treated with care to ensure that dirt, oils, and buildup are removed without damaging the jewelry.
    • Timeline: 1-3 business days for standard cleaning, depending on the piece.

  5. Jewelry Polishing Process

    • Overview: After cleaning, the jewelry undergoes professional polishing to restore its original shine and brilliance. For metals, this involves buffing out scratches and applying a high polish or matte finish, as requested.
    • Details: We use different polishing techniques based on the type of metal. For gold, silver, or platinum, we ensure a mirror-like finish. If desired, we apply a rhodium plating for white gold pieces to enhance the shine and durability.
    • Timeline: 1-3 business days for polishing, depending on the size and complexity of the piece.

  6. Quality Inspection

    • Overview: Once the cleaning and polishing are complete, the jewelry undergoes a thorough quality inspection to ensure every detail meets our high standards.
    • Details: We check the jewelry for any remaining imperfections and confirm that all stones are securely set. The final piece is examined for its overall appearance, ensuring it looks as good as new.
    • Timeline: 1 day for final inspection.

  7. Client Notification & Delivery

    • Overview: After the quality inspection, the client is notified that their jewelry is ready for pickup or shipment. Final payment is collected (if applicable), and the piece is carefully packaged for delivery.
    • Details: We offer insured shipping or in-store pickup, and all pieces are packaged in our signature Black Pearl of Queens jewelry boxes.
    • Timeline: Immediate notification after final inspection; shipping takes 1-3 business days.

  8. Post-Service Support

    • Overview: We offer ongoing maintenance for all cleaned and polished pieces. Clients can return for free inspections and minor touch-ups within 6 months of service.
    • Details: Clients are provided with tips on maintaining the shine and condition of their jewelry, including how to store and care for it at home. Future cleanings and polishings are offered at discounted rates for returning customers.
    • Timeline: Ongoing support as needed.