Stone Replacement Process

  1. Initial Consultation and Inspection (Free)

    • Overview: The client brings in or ships their jewelry piece for an initial consultation. Our experts inspect the jewelry to assess the missing or damaged stone and review any setting or structural issues that may affect the replacement.
    • Details: We evaluate the piece to determine the appropriate stone size, shape, and type, whether it’s a diamond, gemstone, or another material. We discuss stone preferences, such as cut, color, clarity, and whether to use lab-grown or natural stones.
    • Timeline: 15-30 minutes for in-person consultations or 1-2 business days for assessments after receiving a mailed piece.

  2. Stone Selection & Feasibility

    • Overview: After assessing the piece, we offer options for stone replacement based on the client’s preferences. We source high-quality stones that match the original or improve upon the existing one.
    • Details: Clients can choose from a variety of options, including ethically sourced natural stones, lab-grown diamonds, or gemstones in various cuts and sizes. We ensure the new stone will fit perfectly within the existing setting.
    • Timeline: 1-2 business days to source and propose stone options.

  3. Quote and Approval

    • Overview: Once the stone is selected, we provide a detailed quote for the replacement, including the cost of the new stone, labor, and any necessary repairs to the setting.
    • Details: The quote varies depending on the type and quality of the stone, the complexity of the setting, and whether any structural work is required. Payment of 50% of the total cost is required to proceed with the replacement.
    • Timeline: Same-day quote after stone selection.

  4. Stone Replacement Process

    • Overview: Our master jewelers carefully replace the missing or damaged stone, ensuring the fit is perfect and secure within the setting. For loose or damaged settings, repairs are made to reinforce the stone's placement.
    • Details: Depending on the type of stone and setting (prong, bezel, channel, etc.), our jewelers use precision tools to insert the new stone, guaranteeing it is securely set. Any necessary prong or bezel adjustments are made to ensure longevity.
    • Timeline: 3-7 business days, depending on the complexity of the piece and whether additional setting repairs are needed.

  5. Polishing and Cleaning

    • Overview: After the stone is replaced, the jewelry is professionally polished and cleaned to restore its brilliance and overall beauty.
    • Details: We remove any tarnish or scratches from the metal, ensuring that the jewelry looks as good as new. The piece is inspected again for any imperfections before final delivery.
    • Timeline: 1-2 business days for polishing and cleaning.

  6. Quality Inspection

    • Overview: A final inspection is conducted to ensure that the stone replacement is flawless. We check for any weak points in the setting and confirm that the new stone is securely set.
    • Details: We verify the alignment, fit, and overall appearance of the stone, ensuring it matches the original design. The piece is reviewed to meet our quality standards before being released to the client.
    • Timeline: 1 day for final inspection.

  7. Client Notification & Delivery

    • Overview: Once the stone replacement and final inspection are complete, the client is notified that their jewelry is ready for pickup or shipment. The remaining balance is due at this time.
    • Details: For clients opting for shipment, we offer secure, insured delivery. The jewelry is packaged in our signature Black Pearl of Queens packaging to ensure it arrives safely.
    • Timeline: Immediate notification after final inspection; shipping takes 1-3 business days.

  8. Post-Service Support

    • Overview: We provide ongoing support for all stone replacements, including complimentary inspections within the first 6 months to ensure the stone remains securely set.
    • Details: Our stone replacements come with a warranty covering any defects in craftsmanship or setting issues. Clients can return for any necessary adjustments or future stone replacements at a discounted rate.
    • Timeline: Ongoing support as needed.