Stone Replacement Process

  1. Initial Consultation and Inspection (Free)

    • Overview: The client brings in or ships their jewelry piece for an initial consultation. Our experts inspect the jewelry to assess the missing or damaged stone and review any setting or structural issues that may affect the replacement.
    • Details: We evaluate the piece to determine the appropriate stone size, shape, and type, whether it’s a diamond, gemstone, or another material. We discuss stone preferences, such as cut, color, clarity, and whether to use lab-grown or natural stones.
    • Timeline: 15-30 minutes for in-person consultations or 1-2 business days for assessments after receiving a mailed piece.

  2. Stone Selection & Feasibility

    • Overview: After assessing the piece, we offer options for stone replacement based on the client’s preferences. We source high-quality stones that match the original or improve upon the existing one.
    • Details: Clients can choose from a variety of options, including ethically sourced natural stones, lab-grown diamonds, or gemstones in various cuts and sizes. We ensure the new stone will fit perfectly within the existing setting.
    • Timeline: 1-2 business days to source and propose stone options.

  3. Quote and Approval

    • Overview: Once the stone is selected, we provide a detailed quote for the replacement, including the cost of the new stone, labor, and any necessary repairs to the setting.
    • Details: The quote varies depending on the type and quality of the stone, the complexity of the setting, and whether any structural work is required. Payment of 50% of the total cost is required to proceed with the replacement.
    • Timeline: Same-day quote after stone selection.

  4. Stone Replacement Process

    • Overview: Our master jewelers carefully replace the missing or damaged stone, ensuring the fit is perfect and secure within the setting. For loose or damaged settings, repairs are made to reinforce the stone's placement.
    • Details: Depending on the type of stone and setting (prong, bezel, channel, etc.), our jewelers use precision tools to insert the new stone, guaranteeing it is securely set. Any necessary prong or bezel adjustments are made to ensure longevity.
    • Timeline: 3-7 business days, depending on the complexity of the piece and whether additional setting repairs are needed.

  5. Polishing and Cleaning

    • Overview: After the stone is replaced, the jewelry is professionally polished and cleaned to restore its brilliance and overall beauty.
    • Details: We remove any tarnish or scratches from the metal, ensuring that the jewelry looks as good as new. The piece is inspected again for any imperfections before final delivery.
    • Timeline: 1-2 business days for polishing and cleaning.

  6. Quality Inspection

    • Overview: A final inspection is conducted to ensure that the stone replacement is flawless. We check for any weak points in the setting and confirm that the new stone is securely set.
    • Details: We verify the alignment, fit, and overall appearance of the stone, ensuring it matches the original design. The piece is reviewed to meet our quality standards before being released to the client.
    • Timeline: 1 day for final inspection.

  7. Client Notification & Delivery

    • Overview: Once the stone replacement and final inspection are complete, the client is notified that their jewelry is ready for pickup or shipment. The remaining balance is due at this time.
    • Details: For clients opting for shipment, we offer secure, insured delivery. The jewelry is packaged in our signature Black Pearl of Queens packaging to ensure it arrives safely.
    • Timeline: Immediate notification after final inspection; shipping takes 1-3 business days.

  8. Post-Service Support

    • Overview: We provide ongoing support for all stone replacements, including complimentary inspections within the first 6 months to ensure the stone remains securely set.
    • Details: Our stone replacements come with a warranty covering any defects in craftsmanship or setting issues. Clients can return for any necessary adjustments or future stone replacements at a discounted rate.
    • Timeline: Ongoing support as needed.

Don't take our word for it

★★★★★

I worked with Dimitrios to design my engagement ring, and the result was breathtaking—a piece I’ll cherish forever. Dimitrios' studio in Woodside, Queens, made the experience even more special.

Sarah P.

Queens, NY

★★★★★

I worked with Dimitrios to design my engagement ring, and the result was breathtaking—a piece I’ll cherish forever. Dimitrios' workshop in Woodside, NY, made the experience even more special.

Mark T.

Brooklyn, NY

★★★★★

From start to finish, the process of creating my custom ring was seamless. Dimitrios brought my vision to life with stunning results, with unmatched precision and care.

Emily R

Manhattan, NY

★★★★★

Dimitrios crafted a bracelet for my anniversary that exceeded all my expectations. The craftsmanship is truly unparalleled, and I’m proud to have a piece made with such craftsmanship.

Alex G.

Bronx, NY

★★★★★

I wanted a unique piece that told my story, and Dimitrios delivered beyond my wildest dreams. It’s a true work of art that reflects my vision perfectly.

Jasmine L.

Staten Island, NY

Why Choose Dimitrios Creations?

Every piece I design tells a story—your story. Dimitrios Creations isn’t just about jewelry; it’s about crafting iconic pieces that make you feel extraordinary. From ethically sourced diamonds to hand-finished designs, I pour passion and precision into every detail to ensure you own something truly one-of-a-kind.

With years of experience in fine jewelry craftsmanship, I’ve mastered the art of turning dreams into reality. I personally collaborate with you to create designs that reflect your personality and values, ensuring every piece is a perfect fit for you and only you.

Absolutely. I use only the finest materials, including GSI-certified and lab-grown diamonds, paired with ethically sourced metals. My commitment to quality guarantees that your jewelry is not only stunning but also made to last a lifetime.

Yes! I specialize in creating bespoke jewelry that celebrates your individuality. Whether you have a vision in mind or need guidance to design something exceptional, I’ll work with you every step of the way to craft a piece that feels uniquely yours.

When you choose Dimitrios Creations, you’re choosing more than jewelry—you’re choosing an experience. Each design is a symbol of elegance, individuality, and timeless artistry, crafted in NYC with dedication and care. My goal is to make you feel confident, radiant, and unforgettable every time you wear one of my creations.