Lifetime Warranty Policy for Engagement Rings

Lifetime Warranty Policy for Engagement Rings

At Dimitrios Creations, we take immense pride in the quality and craftsmanship of our engagement rings. To ensure your complete satisfaction, we offer a Lifetime Warranty covering any manufacturing defects. Below are the details of our warranty policy.

Warranty Coverage

  • Lifetime Duration: This warranty is valid for the lifetime of the original purchaser, ensuring your ring remains in excellent condition.
  • Manufacturing Defects: The warranty covers any defects in materials or craftsmanship. This includes any issues with the setting or diamond that occur under normal wear and tear conditions.
  • Services Included: Free repairs and maintenance for any manufacturing defects, including prong tightening, re-polishing, and rhodium plating.

Exclusions

This warranty does not cover:

  • Damage resulting from accidents, misuse, or abuse.
  • Damage caused by alterations or repairs performed by anyone other than Dimitrios Creations.
  • Regular wear and tear such as scratches or discoloration due to chemicals, cosmetics, or other environmental factors.
  • Loss or theft of the ring or diamond.

How to Make a Warranty Claim

  1. Contact Us: Reach out to our customer service team via email at support@dimitrioscreations.com or the chat button to initiate a warranty claim.
  2. Evaluation: Send your ring to our store for an evaluation by our expert jewelers. Please ensure the ring is packaged securely and include a copy of your original purchase receipt.
  3. Repair and Return: If the issue is covered under the warranty, we will repair your ring free of charge and return it to you as quickly as possible.

Additional Information

  • Shipping Costs: The customer is responsible for shipping costs to and from Dimitrios Creationsfor any warranty service.
  • Transferability: This warranty is non-transferable and only applies to the original purchaser.
  • Documentation: Please retain your original purchase receipt as proof of warranty eligibility.

We are committed to providing you with exceptional service and ensuring your engagement ring remains as beautiful as the day you purchased it.

If you have any questions or need further assistance, please do not hesitate to contact us. Thank you for choosing Dimitrios Creations.

Don't take our word for it

★★★★★

I worked with Dimitrios to design my engagement ring, and the result was breathtaking—a piece I’ll cherish forever. Dimitrios' studio in Woodside, Queens, made the experience even more special.

Sarah P.

Queens, NY

★★★★★

I worked with Dimitrios to design my engagement ring, and the result was breathtaking—a piece I’ll cherish forever. Dimitrios' workshop in Woodside, NY, made the experience even more special.

Mark T.

Brooklyn, NY

★★★★★

From start to finish, the process of creating my custom ring was seamless. Dimitrios brought my vision to life with stunning results, with unmatched precision and care.

Emily R

Manhattan, NY

★★★★★

Dimitrios crafted a bracelet for my anniversary that exceeded all my expectations. The craftsmanship is truly unparalleled, and I’m proud to have a piece made with such craftsmanship.

Alex G.

Bronx, NY

★★★★★

I wanted a unique piece that told my story, and Dimitrios delivered beyond my wildest dreams. It’s a true work of art that reflects my vision perfectly.

Jasmine L.

Staten Island, NY

Why Choose Dimitrios Creations?

Every piece I design tells a story—your story. Dimitrios Creations isn’t just about jewelry; it’s about crafting iconic pieces that make you feel extraordinary. From ethically sourced diamonds to hand-finished designs, I pour passion and precision into every detail to ensure you own something truly one-of-a-kind.

With years of experience in fine jewelry craftsmanship, I’ve mastered the art of turning dreams into reality. I personally collaborate with you to create designs that reflect your personality and values, ensuring every piece is a perfect fit for you and only you.

Absolutely. I use only the finest materials, including GSI-certified and lab-grown diamonds, paired with ethically sourced metals. My commitment to quality guarantees that your jewelry is not only stunning but also made to last a lifetime.

Yes! I specialize in creating bespoke jewelry that celebrates your individuality. Whether you have a vision in mind or need guidance to design something exceptional, I’ll work with you every step of the way to craft a piece that feels uniquely yours.

When you choose Dimitrios Creations, you’re choosing more than jewelry—you’re choosing an experience. Each design is a symbol of elegance, individuality, and timeless artistry, crafted in NYC with dedication and care. My goal is to make you feel confident, radiant, and unforgettable every time you wear one of my creations.